1. Scope
This policy applies to Soul Plus subscriptions and digital gift memberships purchased from SOUL — School of Ur Life through Razorpay. It does not limit any non-waivable right available under Indian consumer law.
2. Cancelling a recurring membership
You may cancel renewal at any time from the Membership page or by emailing care@schoolofurlife.com from your registered address. There is no cancellation fee.
Unless a refund is approved or law requires otherwise, cancellation stops future renewals and your Soul Plus access continues through the end of the period already paid for. Cancelling your membership does not automatically refund the current period.
To avoid the next renewal, submit cancellation before the renewal is processed. Bank or payment-network mandate notices do not replace your responsibility to cancel through SOUL or the available mandate controls.
3. When we offer refunds
Please contact us within seven calendar days of the charge. We will review refund requests for:
- duplicate charges for the same purchase;
- a payment captured when SOUL did not create the purchased membership or gift;
- a material technical failure that prevents access and cannot be resolved within a reasonable time;
- an unauthorised transaction reported promptly, subject to payment-provider and bank investigation;
- a first-time membership purchase where no substantial premium content has been consumed or downloaded;
- any circumstance in which a refund is required by applicable law.
We generally do not provide refunds for change of mind after substantial digital content has been streamed, downloaded or attended; for unused time after a correctly processed cancellation; for network/device issues outside SOUL that we can reasonably help resolve; or for an account suspended for material breach. We will still consider exceptional circumstances fairly.
4. Gifts
We may refund a gift requested within seven calendar days if it has not been redeemed and its code has not been disclosed or used. A redeemed gift is ordinarily non-refundable because digital access begins immediately. If delivery fails because of an incorrect recipient address supplied by the purchaser, we will help correct or resend it but may decline a refund after the code has been accessed.
Courtesy gifts issued without payment have no cash value and are not refundable.
5. Failed and pending payments
If your account is debited but SOUL does not show a successful purchase, the transaction may be pending or automatically reversed by your bank. Send us the payment date, amount, registered email and Razorpay payment or order identifier. Never send a card number, CVV, OTP, UPI PIN or banking password.
We will verify the provider record. If the payment was not captured, the bank normally reverses it according to its own timeline. If it was captured but not fulfilled, we will activate the purchase or issue an approved refund.
6. Refund method and timing
Approved refunds are initiated to the original payment method through Razorpay. We aim to initiate them within five to seven business days after approval. Your bank or payment provider may require additional time to display the credit. We will provide the available refund reference when processing is complete.
A refund may end the corresponding paid entitlement immediately. Partial or prorated refunds are provided only when expressly approved or legally required.
7. How to request help
Email care@schoolofurlife.com with your registered email address, payment date, amount, payment/order identifier, purchase type and a short explanation. We aim to acknowledge requests within two business days.