1. About these terms
These Terms and Conditions govern your use of SOUL — School of Ur Life, including our website, progressive web app, memberships, digital audio and video, original music, programs, gifts, live sessions and related services. In these terms, “SOUL”, “we”, “us” and “our” refer to SOUL — School of Ur Life, a digital wellbeing and spirituality service based in Bengaluru, Karnataka, India.
By creating an account, purchasing a membership or gift, or using the service, you agree to these terms, our Privacy Policy, Cancellation and Refund Policy, Shipping and Delivery Policy, and Community Guidelines. If you do not agree, do not use the service.
2. Eligibility and accounts
You must be legally capable of entering into this agreement. If you are below the age of majority where you live, you may use SOUL only with the permission and supervision of a parent or legal guardian. SOUL is not marketed to children.
You must provide accurate information, keep your sign-in methods secure, and promptly tell us if you suspect unauthorised access. One account is intended for one person and may not be sold, transferred or shared commercially. You are responsible for activity performed through your account unless you have notified us of compromise.
3. The SOUL service
SOUL provides reflective and educational digital content, including daily audio, weekly video, programs, music, live gatherings, journaling tools and community features. Availability may vary by plan, location, device and release schedule. We may improve, replace, reschedule or retire content while preserving any rights required by applicable law.
SOUL is not medical care, psychotherapy, crisis support or a substitute for advice from a qualified healthcare professional. Do not delay or disregard professional help because of anything in the service. If you may harm yourself or someone else, contact local emergency services immediately.
4. Free access and Soul Plus
Free members may receive selected content and previews. Soul Plus provides access to the catalog and benefits described on the Pricing page for the active paid period. Current prices are shown in Indian rupees before checkout.
Monthly and annual memberships renew automatically until cancelled. By authorising a recurring payment mandate, you permit Razorpay and its regulated payment partners to charge the selected amount at the stated interval. You can cancel renewal from the Membership page or by contacting us. Cancellation normally takes effect at the end of the paid period, unless a refund or legal requirement causes earlier termination.
Prices, plan benefits and taxes may change prospectively. We will show the final payable amount before purchase and provide reasonable notice before a material renewal-price change where required.
5. Payments
Payments are processed by Razorpay and participating banks or payment networks. SOUL does not receive or store your full card number, CVV, UPI PIN or online-banking password. A displayed payment confirmation is provisional until the payment provider sends a verified capture or subscription event. Access may take a short time to activate after payment.
Do not close, reverse or dispute a valid transaction without first contacting us so we can investigate. Nothing in these terms limits your statutory rights or your right to report an unauthorised payment.
6. Gifts
Gift memberships are single-use digital products for the selected duration. A usable gift code is created only after payment capture. Unless the purchase page says otherwise, an unredeemed code is valid for twelve months from purchase, begins when redeemed, and stacks after an existing paid entitlement. You are responsible for entering the recipient’s contact details correctly and for having permission to provide those details.
Gift cancellation and refund rights are described in the Cancellation and Refund Policy.
7. Offline listening
Eligible music may be downloaded inside the installed PWA for personal offline listening. Downloads are encrypted, device-bound, non-transferable and subject to a renewable entitlement licence. They may stop working or be removed when you sign out, delete your account, lose access, change devices or remain offline beyond the licence period. Offline access does not transfer ownership of any media file.
8. Your journal and contributions
Journal entries are private account content and are not displayed to other members or exposed in the support dashboard. You retain rights in text you write. You give us the limited permission needed to store, secure, back up and return that content to you as part of the service.
Messages and reactions submitted in live experiences must follow the Community Guidelines. You remain responsible for what you submit and must not post confidential material, personal data belonging to another person, unlawful content or material you do not have the right to use.
9. Acceptable use
You must not:
- copy, record, redistribute, sell or publicly perform SOUL content except through an expressly provided sharing feature;
- bypass payment, access controls, signed media links, offline licences or security measures;
- scrape the service, use automated access that burdens it, or reverse engineer protected portions;
- impersonate another person, interfere with live sessions, harass others or submit harmful code;
- use SOUL or its content for unlawful, fraudulent or misleading purposes.
We may remove content, restrict features or suspend an account where reasonably necessary to protect members, creators, providers or the service. Where appropriate, we will explain the action and provide a route to contact support.
10. Intellectual property
SOUL and its licensors own the service, branding, software, artwork, recordings, music, programs and editorial material. During your valid access period, we grant you a limited, personal, revocable, non-exclusive and non-transferable licence to use the service for non-commercial purposes. No ownership rights are transferred.
11. Service availability
We work to keep SOUL available, but internet services can be interrupted by maintenance, networks, providers, force majeure or security events. Scheduled live sessions may be rescheduled or replaced with a replay. We do not promise uninterrupted or error-free access, but we will use reasonable care and provide remedies required by law.
12. Account closure
You may export your account data and request account deletion from Profile. Deletion also ends active access and attempts to cancel any recurring membership. Some transaction, fraud-prevention, tax and legal records may be retained where law requires. We may terminate an account for serious or repeated breach, fraud, abuse, legal necessity or material risk to others.
13. Disclaimers and liability
SOUL is provided for personal reflection and education. Individual experiences and outcomes vary. To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss, loss caused by circumstances outside our reasonable control, or decisions made solely in reliance on general wellbeing content. We do not exclude liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct or rights provided by consumer law.
14. Changes to these terms
We may update these terms to reflect changes in the service, law or safety practices. The page shows the latest update date. If a change materially affects existing members, we will provide notice and, where required, request renewed acceptance.
15. Governing law and disputes
These terms are governed by the laws of India. Subject to mandatory consumer protections and any required pre-litigation process, courts in Bengaluru, Karnataka will have jurisdiction. Please contact us first so we can try to resolve a concern fairly.
16. Contact
Questions about these terms may be sent to care@schoolofurlife.com. Our service location and support hours are available on the Contact Us page.