1. Digital service only
SOUL — School of Ur Life currently sells digital memberships and digital gift memberships. We do not sell or ship physical goods. No courier delivery or shipping fee applies.
2. Membership activation
After Razorpay confirms that a subscription payment has been captured, Soul Plus is activated on the account used for checkout. This usually happens within a few minutes. A checkout success screen is not final proof of access; signed payment-provider confirmation is authoritative.
If access is not available within twenty-four hours, contact care@schoolofurlife.com with your registered email, payment date, amount and Razorpay payment or subscription identifier. Never send card credentials, OTPs or a UPI PIN.
3. Gift delivery
After payment capture, a digital gift is sent to the recipient contact entered by the purchaser, either promptly or at the scheduled delivery time. A gift code is not made usable before payment is captured. Delivery may be retried if the email or consented message provider reports a temporary failure.
The purchaser is responsible for entering accurate recipient details. Contact us if a gift has not arrived after the scheduled time. Unless stated otherwise, an unredeemed gift code expires twelve months after purchase and membership begins on redemption.
4. Content and offline downloads
Streaming content becomes available according to the member’s plan and each item’s release schedule. Eligible music may be saved for offline listening inside the installed SOUL PWA. It is not delivered as an unrestricted file. Offline access is encrypted, device-bound and requires a renewable entitlement licence.
5. Service requirements
Initial account creation, payment confirmation, content download and periodic licence renewal require an internet connection and a supported browser. Availability can be affected by device storage, browser limitations, networks or provider outages.
6. Delivery problems
If we cannot deliver purchased digital access, we will investigate, restore access, resend a gift or provide a remedy under the Cancellation and Refund Policy. Support is available here.